We want you to love what you wear. If something isn’t right, we’re here to help with a clear and fair process.
Exchanges:
• We offer easy size or product exchanges within 7 days of delivery.
• Each order is eligible for one exchange only.
• Products must be unused, unworn, unwashed, and have all original tags attached.
• Once your exchange request is approved, our team will guide you through the next steps.
• If the requested size or product is unavailable, store credit will be issued.
Returns:
• Returns are accepted within 7 days of delivery, subject to eligibility checks.
• Returned items must be unused, unworn, unwashed, and in original condition with tags intact.
• Products showing signs of wear, washing, odour, makeup stains, alteration, or damage will not be accepted.
• Products purchased during a clearance sale are not eligible for return or exchange.
Refunds & Store Credit:
• Approved returns are issued as store credit only.
• Store credit is issued after the returned item passes our quality inspection.
• Credit is shared via email within 3–5 business days of approval.
• Store credit is valid for 12 months from the date of issue.
• Store credit is non-transferable and cannot be redeemed for cash.
Items Not Eligible for Return or Exchange
• Products purchased during clearance or sale.
• Free gifts or complimentary items.
• Items damaged due to misuse or improper handling.
• Products with removed or tampered tags.
Quality Check & Approval
All returned or exchanged items undergo a quality inspection upon receipt. Grit n Groove’ reserves the right to refuse requests that do not meet the above conditions.
How to Raise a Request
To raise a return or exchange request, please email us at info@gritngroove.com with your order ID and concern.
You can also contact us on WhatsApp for assistance.
Our team usually responds within 24 hours on working days.